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Troubleshooting

How to import PDF files into RDWorks

1. RDWorks cannot read PDF and open it directly. 2. Use CorelDraw to open/import PDF file. Then save the graphic as DXF file…..

Wrong proportions from RDWorks

I’d like to cut a Rectangle at 30x30mm, however, it become 30×60.2 in simulation and in laser,….

Laser cutter’s LCD panel in Chinese

If your laser cutter’s LCD panel is in Chinese,it might cost you lots of time to set to English.Now Thunder laser will show you how to change Chinese to English just in a few seconds…..

My door is too narrow (only 80CM wide), how to move the laser cutter into my house?

As long as your door is wider than 740mm, you can divide your thunder laser cutter into two parts and pass your door without problem…..

The computer can’t identify the laser cutting machine

If the software shows the below information:….

Laser cutter has a wrong cutting/engraving size

If this problem occurs, generally the pulse setting of the X/Y axis motors is wrong. Please follow the below steps to solve the problem….

Why the starting point of a cutting graphic can’t meet with its end point

The problem is generally caused by two reason: 1. Belts of X axis and Y axis is loose:….

Why the laser head hitting the boundary or the limit switch

Laser cutter has no enough buffer distance

This problem only appears on the engraving mode. For example, if you want to engrave a picture of 200x200mm, you move the laser head to the top left corner of the working table and press the “Origin” to set the starting point…..
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