Only user knows if his machine is good or not, please read below testimonials from our customers, they shared the freshest experience of using Thunder Laser here.
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Nothing short of amazing! After purchasing a “hobby” laser elsewhere 12months ago and never successfully being able to make anything, to tonight, first time to turn the thunder laser on and I’ve cut a cake topper and names already! Can’t thank you both enough for answering the countless questions and making the entire transaction seamless ❤️
Myself and my father bought a nova 35 RF just over a year ago and we are still as happy as the day we bought it. Mandy and Glen have always been there to help and make you feel Verry comfortable asking any questions. the support they give is second to none and we highly recommend thunder laser.
I love my machine and thanks to you Glenn for answering every question at anytime of the day, and all the million questions I asked prior to buying one! The machine itself is amazing wouldn’t go past another one! It’s the best! Thank you for everything! Bel xx
Great parts, great assembly, great people. Thunder Laser is absolutely the best value for a laser machine!
Could not recommend Thunder Laser’s enough. Not only is the machine reasonably priced and well built but the service that Glenn offered was nothing less than amazing. Cheers guys.
Everything about the company so far has been positive. I ordered my Thunderlaser a few months ago and it is remarkable. I’ve owned a couple different laser models in the past “both were the cheap China models” and my new Thunderlaser surpasses them 10 fold. From the beginning of my experience Thunderlaser has been with me every step of the way. From when I received the massive crate with all the great, well packed goodies to today. They ask me how things are going, if I need any help, how the laser is doing…. they make me feel like I am a valued customer and not just another purchase. Regarding the laser itself, I purchased the Nova35 with the 100Watt laser tube. First off the laser is beautiful! It was clean, made of high quality material and very high tech. It is very accurate and the 100W laser lets me do all the things I need to do without worrying about lack of power. The accessories were the perfect fit since they gave the right recommendations for the best chiller and air system. They all work great. I really like the incorporated safety features that Thunderlaser put into their laser. I don’t worry about getting into trouble since the machine won’t let me. The cuts are accurate and the engraving is spot on. Overall the laser is remarkable with it’s power and quality. The Company is attentive and on the cutting edge of technology. Plus the price was perfect for me and not the crazy prices you see with American lasers. Very happy overall. Thanks Thunderlaser for a great laser machine. 😁
We purchased a laser from a company in Florida (not a Thunderlaser). It was a 28K machine. The company told us everything we wanted to hear during the sale phase. Once we took delivery of the machine, our nightmare began. The laser came without the tubes installed. So we had to install the tubes. That was not a big deal but this was our first laser with no instructions. The trainer was to spend 2 days with us. Well, he got here late on the first day and left early on the next. While he was teaching us about the laser, he notice some laser tube issues and said everything was normal (one of the tubes was 20% weaker than the other). So we are up in running after the next day but with daily issues. Quick story, we have issues for 6 months on this laser. We fought with these guys daily and they always said it was the operator issue. It got so bad we contacted the mfg in China and they told this USA company to send a tech guy to look at the machine. The tech guy spent 12 hours tuning this laser. Replaced 1 power supply and did several electronic adjusting. He said it had a lot of issues. Funny thing is they said they tested this laser before shipping, but the tube boxes were sealed when we got it. So since we could not depend on this laser, we wanted a back-up laser. After experience a terrible sales group and tech support that fights with their customers we needed to see if someone was out there. We looked at the Boss laser and the salesperson had the attitude he did not care if he sold a laser to us or not. Very short and rude. Like he was frustrated when we ask questions. The Epilog looked nice but overpriced. Somehow I ran across the Thunderlaser brand. I talked with the US rep and he said anything I wanted to know, just asked. He invited us to visit his location to look at the Thunderlasers he owned. The kindness and patience went a long way with us. We never experience that before with this other laser company. So we decided not to buy just 1 laser but 2 at the same time. We got the Nova 24 and 63. The Nova 24 came in first and it was so nice to have everything already installed. Basily hookup the water cooler, fan, computer, and plug in and start cutting. WOW, this was awesome. Completely different from others. Our Nova 63 came in damage by the truck company. This was no fought of Thunderlaser and we understand things happen. That is when we met Amy. Amy told us no problem that they would get us a replacement right away. I think it took 2 weeks. No arguing nor hesitation – nothing but great service. Thanks, Amy!! On the tech side of Thunderlaser, whenever I had an issue, most of the time operator issue, Amy, Ben, and Ada was right on it. I download the WeChat app on my phone and was able to have a direct line to these wonderful folks. We could live time video calls, text or share pictures. So you tell me, those folks buying lasers from eBay, Boss or other laser companies, would they connect with you like that? There had been times I had an operator question and these folks were at home on their time off but they replied. This year we purchased our 3rd laser machine from Amy. She gave us a great deal and as the machine was being built, she WeChatted pictures. So cool to see your laser being built. I have to tell you when you buy a Thunderlaser, you become a part of the Thunderlaser family for life – you are not just a customer but family. I have also seen some facebook post where some folks purchased used Thunderlaser machines. Thunderlaser would reply to them if you need tech support, they are there for them. That’s so awesome. They did not ask, Thunderlaser asked them first. By the way, Amy, Ben, and Ada, our 3rd Thunderlaser has been awesome. If anyone is close to Alabama, and you are thinking about a Thunderlaser, you are welcome to stop by. Since we got these lasers, my stress of laser issues is gone. I know Thunderlaser has my back. This year Thunderlaser started a WeChat group called the “Nova Group” These members have Thunderlaser machines or thinking about buying one. I encourage you to download the App and become a part of the group. We share ideas, work out operator issues and machine issues if any plus Thunderlaser is in the group if you need direct assistance. So think, if you are running a business, how important is it to have a support group on your phone? Can you afford to wait for days for someone to respond or do you want support right away? That reminds me, on the other brand, I called with a question, they called back about 2 hours later and ask how can they help. I told them my issue and they said to let them check and they will get back with me ASAP. Well, it’s been 4 months now – still waiting on that call. Need a Thunderlaser? Email Amy@thunderlaser.com and tell her Fred sent you.
I use 3 thunderlaser machines at our Local Makerspace and I love them! These machines are in constant use and they are holding up very well! I came for the woods lab but I’m staying for the lasers!
(German) Wir haben vor etwa einem Jahr einen Laser bei ThunderLaser gekauft. Um ehrlich zu sein waren wir anfangs ein wenig besorgt, so viel Geld per Vorkasse zu überweisen und erst einige Monate später zu erfahren ob alles geklappt hat, das bedeutet schon Nervenkitzel. Nach einigen Mails, die uns Ken sehr schnell und ausführlich beantwortet hat, waren allerdings die Zweifel ausgeräumt und wir haben bestellt. Nun ein wenig zu der Maschine: Der Laser hat momentan gut 500 Betriebsstunden und funktioniert wie er soll. Auftauchende Probleme wurden schnell und zuverlässig gelöst. Eine wesentliche Hilfe war hierbei auch Diemo, der Ken bei Supportanfragen im deutschsprachigen Raum unterstützt. Die Maschine ist modular aufgebaut, ein sehr großer Vorteil wenn man etwas Technikverständnis hat, da man eigenständig Modifikationen vornehmen kann. Hierbei ist Ken eine gute Unterstützung, der Fragen immer sehr zügig und ausführlich beantwortet. Alles in Allem ist es ein guter Kauf gewesen.
(English) We´ve bought a laser cutter at “Thunder laser ” about a year ago. To be honest we had been a bit worried about that we have to pay before. Transferring such a large sum and getting the result after month, that is a thrill. After sending some mails and asking a lot of questions, Ken was able to clear all these doubts and we signed this contract. Some aspects to this machine: Since we have bought this cutting laser, it was working for about 500 hours and it´s still working as it should. If there was a problem it has been solved as fast as possible. Diemo, who helps Ken at the support in the German-speaking-countries, is a great help too. The cutting laser has been constructed in a modular way, so technical-minded-persons are able to modify it as they need. At this point Ken´s support is very helpful, because he is answering to all questions fast and in detail. All in all it was worth buying. Klaus & Christoph.
We recently purchased a Mini-60 from Thunderlaser, we wanted a well-built machine that was cost affect for our needs. We are novices with Laser and Engraving equipment, but are quickly learning.
We have had great help from Amy in Sales, she has gone out of her way to get all the information and help that we needed. The Ordering process was quite straight forward and the delivery to our door was painless. All the paperwork for Customs was prepared by Amy and DHL transport made the rest easy. Ken the Sales Manager is well versed with the equipment and can also assist in sorting out laser settings. Tom has been great help on technical issues, so support even though overseas is not a problem.
We would like to recommend the Thunderlaser to anyone wanting to do Laser Engraving or Cutting.
It is unfortunate that the machine I need is not a type that you manufacture. I have enjoyed the experience of working with you. It has been many hours that you invested in communications with me and I must admit that I am disappointed that I cannot buy from you.
Your efforts in making sure that I really get exactly what I need were so important to me throughout the process. It seems you were more interested in making sure that I was secure in my decision than trying to sell me a machine. My lack of knowledge on lasers would have left me very vulnerable to a mistake. You built up a trust with me that I value greatly when doing business.
You have a fine company and it is certain that you will stand behind your products and service with the same diligence you showed during our lengthy process of communications.
My name is Wesley “Chip” Hall and I am the Chief Technical Officer for All American Technology Services located in Asheville North Carolina USA
Two years ago we started doing research on buying a laser cutting and engraving system for UID and laser cutting materials for our business. Mostly plastics acrylics and wood…
We stumbled upon ThunderLaser on eBay and after comparing all of the other manufacturer’s laser systems, it quickly became apparent that ThunderLaser gave the most options, sizes, quality, features, and service for the money. We purchased the laser on eBay sight unseen, and I quickly got a call from Ken at ThunderLaser. He verified the order with me over the phone, and expressed that it was highly unusual for anyone to purchase a laser system without first contacting him first. We told him it was not even a question as to what we wanted. (we had all of the other manufacturer’s product specifications and ThunderLaser systems met or exceeded them in almost every way)
We ended up getting the MARS 120 with Pass-through Door, Auto Focus, 100 Watt Laser, Motorized Table, and Red Dot pointer and an extra laser tube to ensure no downtime. (it is still sitting in the box collecting dust on a shelf as we have not had to use it yet because the one they installed in the machine is still growing strong after 7000 hours on the tube and we use it a lot at 70 percent power or higher) They started building it custom for us, and it shipped to us three weeks later to our local shipping port of Wilmington, NC. Customs was no big deal, and the HUGE Plywood crate arrived in good order several weeks later… After un-boxing the laser… we quickly got to work getting it up and working… Set-Up was easy and self explanatory and made even easier with the videos provided online on www.thunderlaser.com .
Since we purchased this laser a year and a half ago, we have grown tremendously… and the laser system we bought from Ken at ThunderLaser has only had a few problems that Ken and his support staff have quickly resolved EVERY TIME with little or no downtime in our production of our products. We have already been making plans to buy even more lasers from ThunderLaser Systems because of their excellent service, great warranty, and good communication.
If anyone has any questions about ThunderLaser Systems contact me directly at email@example.com and I would be happy to answer any questions you might have.
Thank You to Ken & ThunderLaser Systems for all of the support, and great product! .
————Wesley “Chip” Hall – CTO – All American Technology Services L.L.C.
————Cherise Hall – CEO – All American Technology Services L.L.C.
————Blaine Johnson – Sales Manager – All American Technology Services L.L.C.
I am the creator of the first Mini-Fablab in Zurich, Switzerland. The fablab has a lasercutter, a 3D-Printer and a cutting Plotter. Unfortunately not yet a cnc mill. The lasercutter is a Thunderlaser Mini 60, the 3D printer is an improved PrintrBot clone and the cutting plotter is a Silhouette Cameo. The first machine I wanted to have in the fablab was a lasercutter (see www.funlab.ch, my website is in german though). So here some thoughts from me regarding evaluation and experiences with my Thunderlaser Mini 60.
I was looking at Epilog and Trotec lasers. In Europe these are machines very common. However, for my non commercial fablab much too expensive. So I was looking around for a cheaper chinese machine. In the internet you can find machines sold by some agents for around 500$ already. I encountered mainly two problems with such machines. Either they have a very small work area for cutting/engraving, not much power such as 30W or 40W or strange software with very limited function to work with the laser. And for these cheapies I found many many frustrated users which reported a lot of problems. So I found a German forum with about 20 Thunderlaser users with a lot of positive feedback for these lasers. So i started to gather more information from their website and finally asked for a price. The name of the person I communicated with is Ken, a very friendly Thunderlaser salesman. He is very responsive and I got all relevant Information within a few days. As I liked the price I ordered the Mini 60 with some add-ons. The price was not in the range of the cheapest machines, but other users have assured me, that the components and the buildup of the machine are much better and well worth the price difference.
What to order
I decided to order the Mini 60 with a motorized table, autofocus sensor and red-dot pointer. I also added the rotary device, which I have used seldom so far and the CW-5000 water chiller. The reason for the chiller versus a simple watertank solution was, that from other forums I learned, that stable temperature ensures consistent quality of the beam and increases life of the lasertube. The CW-5000 is not made by Thunderlaser but could be ordered through Thunderlaser.
Manufacturing and Delivery
My Mini 60 was not pre-built but they started to build my machine immediately after they received my payment. I did not pay using Paypal but made a normal bank to bank money transfer, which worked without any problems. Deliverytime was 3 to 4 weeks later. I decided to have the machine shipped by DHL airfreight directly to my house door. I think the machine left Hongkong on a Monday or Tuesday and On Thursday it was delivered in a huge wood box of about 130Kilos (see: http://funlab.ch/blog/?id=xh163nak )
Setup and first experiences
After unpacking and moving the machine into the fablab I had to position it on a self constructed metal stand, had to fill water into the chiller and connect it to the laser, observing the rigth flow directions. Otherwise the laser’s control program does not start the laser because of a “no water” error signal from the flow sensor. Then mount the exhaust tube to get the smoke etc. out of the laser. Then add the USB cable and connect it to the computer, install the software with driver and coreldraw macro and give it a try. By now, they deliver laserGrav as the Software which communicates with the laser’s DSP controller. 11 monthes ago mine was delivered with PHCad.
It is possible to use the laser with PHCad or laserGrav only but it is more practical to develop designs in Coreldraw (certain versions only work) and then hand it over to the PHCad/laserGrav software with one click on a button, installed by the macro. In short, the machine worked without any problems from the start. The installed machine looks as can be seen here: http://192.168.1.10/blog/?id=4n2e5600
Longterm Experience and Maintenance
After some weeks, the CW5000 water chiller’s pump stopped working. I contacted Ken and he organized a replacement pump, which I installed myself. This was much quicker and easier, than shipping the chiller back to china and wait for a replacement. This took only a few days until the laser worked again. Nothing to pay for that, was a garantee replacement. Over time the laser started to make some random problems. From the symptoms I described and forwarded to Ken, the Chinese specialist concluded a memory problem in the controller. I got a replacement controller sent to me immediately. This one is still on its way to me. I will have to replace it by myself, which is ok for me. But you have to keep in mind, that there is no service organisation here (at least in Switzerland) which you can call in case of a problem and who will fix the laser in hours. This is the drawback for the good price you get with a Thunderlaser machine. On the other hand this is not a problem for me, because I have the necessary skills to do the replacement. Exchanging the controller or the lasertube is not really a big challenge for persons having some mechanical and electrical skills.
I am very pleased and happy with my machine and can recommend it. It has a good price, is good quality and has very responsive and helpful people in China to help in any phase of the process of buying, installing and using their lasers.
Too positive ?
I am only describing my personal experience with Thunderlaser related to my Mini 60 desktop laser. And no, I do not have any business or other relation to Thunderlaser. I am a Fablab guy and help all kind of people to learn about digital fabrication. Right now I am busy to build the second 3D-Printer, a dual extruder PrintrBot clone.