Making a difference for our customers
0407963306

Sales Email: sales@thunderlaser.com.au

troubleshooting troubleshooting
Location:Home > troubleshooting > The computer can’t identify the laser cutting machine
Image-1

How to adjust the laser beam path


Image-1

How to install new laser tube


The computer can’t identify the laser cutting machine

Release Time:2016/05/19 troubleshooting Browsing Times:1378

If the software shows the below information:

how to identify the laser cutter

Please try the following solutions:

A.Please check if the USB cable is loose or not.

how to identify the laser cutter

B.Please check if the USB is connected to the PC interface on the machine correctly

how to identify the laser cutter

C.Try connect to another USB interface on the computer

how to identify the laser cutter

D.Change another USB cable

how to identify the laser cutter

E.If you use a laptop computer, please cancel the energy saving mode.

how to identify the laser cutter

F.Change to other computer to have a try.

G.Reinstall the laser cutting machine software and drivers

how to identify the laser cutter

If you have tried all the above methods, and the problem still remains, please contact us directly tech@thunderlaser.com